715-395-9976 Superior & Duluth info@glosinc.com
Rick Started Great Lakes Office Solutions in 1994. His long time industry experience makes him a pro with Multifunctional Copiers, Printers, Fax and Wide Format equipment. His favorite part of servicing customers is interacting with them personally while striving to provide prompt solutions. He enjoys golf and all water activities when he’s not providing premier service to customers. As a lifetime resident of Superior you may run into him with his wife and kids. Rick Karlon

Founder, Service Technician

David was born and raised on the Iron Range in Hibbing, MN. He received training from the Control Data Institute in Minneapolis and moved to Duluth in 1988. Although David is the newest member of the Great Lakes team, he brings over 30 years of experience servicing office equipment, specializing in high volume black and white and color printing solutions. His hobbies include hunting, archery, woodworking, mechanics, and all things outdoors, especially during cabin season. He has called Hermantown home since 1991 which allows him to offer a quick response time to local customers. David Ribich

Co-Owner, Service Technician

Jeff has lived in the Twin Ports for the last 40 years. He has been serving the Twin Ports region with Great Lakes for the last 15 years. Jeff enjoys being part of a small local team giving him the flexibility of on the fly decision making. He specializes in working on Konica Minolta, Canon, Oce, Ricoh, and HP. You will see him most in Cloquet and serving Duluth and Proctor. Jeff McKay

Co-Owner, Service Technician

Stacie Sinnott-Ellena – Sales Consultant

Stacie was born and raised in Duluth, growing up on Spirit Mountain.  She currently lives on a lake right outside of Duluth.  She enjoys all lake activities in the summer and winter months.  She also enjoys horse back riding, spending time with friends, golfing, fishing, hiking and skiing.
Stacie’s husband is a pilot for Delta airlines and she loves the perks of free travel!  She tries to get to Boston as much as she can to see her daughter who lives and attends college there.
Stacie has loved being in the sales world!  Interacting with new and existing customers has been the highlight of her days.

John Pickar – Senior Sales Consultant

John, aka Johnny Bizhub, is a Duluth native born and raised, a 1982 Duluth East graduate, and 1986 UMD graduate. As the Senior Sales Consultant for Great Lakes he reaches out from the Duluth and Superior area including Cloquet, south to Hinckley , North to Two Harbors, and into northern Wisconsin from Superior to Iron River, Brule, and Ashland. As an outdoorsman John enjoys hunting, fishing, and snowmobiling. John notes the vital role the positive attitude of his team members is what allows them to work effectively as a team, with everyone implementing their specialties. He is proud to provide customers with the #1 product line in the world with Konica Minolta Bizhub.

Bonnie Koepp – Our Local Voice

Bonnie has lived in the region since 1988. she began working with Rick Karlon when he started Copytek, She is the friendly voice that answers the phone and dispatches service calls to the team. She became a full time member of Great Lakes in 2000. She is the proud mother of 5 boys and has 9 grandchildren. Bonnie enjoys the the opportunity of getting to know customers over the phone and seeing how they are doing from day to day. In her free time she likes to garden, and whip up her famous chocolate chip cookies. She enjoys listening to books on her daily rides to and from her home in Lake Nebagamon

Great Lakes Office Solutions is dedicated to providing the Twin Ports Region with economical digital office solutions through quality, service, and integrity.

Great Lakes Office Solutions has been in business since 1994 with the goal of providing a more comprehensive, customer friendly copier sales and service business to the Twin Ports area. Over the years we have worked hard to achieve that goal by remaining locally owned and operated when others have sold out to larger corporations and sent the seat of their operations to the bigger metropolitan areas. We are committed to this area and our community.

We pride ourselves on the prompt LOCAL service needed to insure that your company’s operation runs smoothly and at the highest level. When you call, a live local voice still answers the phone. We offer free consultations on all office equipment that needs repair and fee-for-service calls based upon hourly rates. We offer service contracts and competitive leasing and purchase options that are flexible and customized based upon your needs with monthly, quarterly or annual billing.

Customer Testimonials

Clearly, high quality customer service is a top priority for [Great Lakes Office Solutions]. On those occasions when service is needed, they respond promptly and courteously, beginning with the person taking our phone call. Technicians are polite, professional, and knowledgeable. In Those rare situations when the trouble shooting is challenging, they persist until the problem is solved.

Grandma’s Restaurant Company

We recommend the products and services of Great Lakes Office Solutions. We leased four Konica Minolta Bizhubs from GLOS about a year ago, and we are very pleased with the units and service. GLOS sales efforts were low-pressure and focused on our needs. Their people are friendly, professional, and easy to work with – they really seem to care. Duluth News Tribune

The exceptional customer service and value has far exceeded my expectations. They are a great local company. We left the competition due to excessive maintenance charges on color copies. The savings alone will have paid for the 2 copiers by the end of the year. I can highly recommend Great Lakes Office Solutions to anyone as they will work with you and stand behind their equipment without a doubt. Superior Beverages LLC

The service has been exceptional and everyone at Great Lakes Office solutions has been very helpful and friendly. We LOVE our Konica Minolta copier and all the features it has. I would highly recommend Great Lakes Office Solutions to anyone. WDSE-WRPT PBS 8 | 31

We made the decision to change from our old copier provider primarily on the basis of customer service. We had received poor service from our previous provider and were delighted with Great Lakes Office Solution’s level of customer service. They have always been available for any questions that we may have and certainly treat us like a valued client. Duluth Superior Symphony Orchestra